Shipping policy

Thank you for shopping with Zupllyshop. Here is everything you need to know about how and when your order will arrive.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. You will receive an email confirmation with tracking details once your order has shipped. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Times

Estimated delivery times after dispatch:

Standard international shipping: 7–20 business days
Express shipping (where available): 5–10 business days

Delivery times are estimates and can vary due to customs, carrier delays, or peak seasons such as holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your cart. We offer free shipping on orders above a set threshold (shown at checkout).

Customs and Duties

International orders may be subject to customs duties and import taxes levied by your country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email. You can use this to follow your package's journey in real time.

Lost or Delayed Packages

If your package has not arrived within 20 days of the shipping date, please contact us at zupllyshop@gmail.com and we will investigate and resolve the issue promptly.